FlexiPixel

Privacy Policy

Last updated: 18 April 2025

1. Introduction

FlexiPixel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this Privacy Policy carefully.

We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws in the European Union.

2. Data Controller

FlexiPixel, located in Eindhoven, Netherlands, is the data controller responsible for your personal data.

3. Information We Collect

We may collect several types of information from and about users of our website, including:

3.1 Personal Data

Personal data refers to any information that identifies or can be used to identify you. This may include:

  • Contact information (name, email address, phone number, postal address)
  • Professional information (company name, job title)
  • Account credentials (username, password)
  • Transaction information (payment details, purchase history)

3.2 Usage Data

We may collect information about how you interact with our website, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referral source

4. How We Collect Your Data

We collect data through various means, including:

  • Direct interactions (forms, emails, calls)
  • Automated technologies (cookies, server logs)
  • Third-party sources (business partners, analytics providers)

5. Legal Basis for Processing

Under the GDPR, we process your personal data based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate interests (provided your rights don't override these interests)

6. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing and maintaining our services
  • Processing transactions and fulfilling orders
  • Responding to inquiries and providing support
  • Improving our website and services
  • Sending promotional communications (with your consent)
  • Ensuring the security of our website
  • Complying with legal obligations

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When determining retention periods, we consider:

  • The amount, nature, and sensitivity of the personal data
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the data
  • Legal, accounting, or reporting requirements

8. Data Sharing and Disclosure

We may share your personal data with:

  • Service providers who perform services on our behalf
  • Business partners with whom we offer co-branded services or products
  • Legal authorities when required by law
  • Professional advisors such as lawyers, auditors, and insurers

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

9. International Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). When we do, we ensure a similar degree of protection by implementing at least one of the following safeguards:

  • Only transferring data to countries deemed to provide adequate protection by the European Commission
  • Using specific contracts approved by the European Commission
  • Using providers based in the US that are part of approved frameworks

10. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to access: You can request copies of your personal data.
  • Right to rectification: You can request correction of inaccurate data.
  • Right to erasure: You can request deletion of your data under certain circumstances.
  • Right to restrict processing: You can request limited use of your data.
  • Right to data portability: You can request transfer of your data.
  • Right to object: You can object to processing based on legitimate interests.
  • Rights regarding automated decision-making: You can request human intervention for decisions based solely on automated processing.

To exercise these rights, please contact us using the information in section 16. We may need to verify your identity before responding to your request.

11. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, altered, disclosed, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

12. Data Breach Procedures

In the event of a data breach, we will notify you and any applicable regulator when legally required to do so.

13. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of these websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We recommend that you review this Privacy Policy periodically for any changes.

16. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

FlexiPixel
Email: privacy@flexipixel.com
Address: Eindhoven, Netherlands

17. Complaints

You have the right to make a complaint at any time to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the Dutch supervisory authority for data protection issues. However, we would appreciate the chance to address your concerns before you approach the authority, so please contact us first.